Terms of Use

All information stored in this website is subject to the following terms of use.


Information about Florentino companies

Information relative to the Florentino companies as appears in this website is not binding. Although it is extensively and periodically revised, it could have inadverted mistakes


Other linked sites

Florentino does not take responsability over the content of third party websites linked from our website, nor it has any interests placed on them.

Links included hereto are only because of our belief that they might be interesting to our website users.

If you detect that any information included might harm somebody in any way, incite any sort of violence, is libelous, obscene, sexist or otherwise offensive or discriminatory, please inform us using the contact form or call us at +34 986 787 050.


Sales Terms And Conditions



The current document and the documents related here establish the conditions of use of this online store (hereinafter, the "Conditions") and constitute the bases of the sale contract formalized when You finish the order through the payment procedure.

By using this online store you accept the Conditions described here.

These Conditions may be modified in the future without any advance notice of these changes. To review these Conditions before finalizing the purchase is your responsibility.

These Terms are valid as of September 26, 2014.

Updated: 03 February 2017.

Last update: 26 March 2018.


Service Holder

The website www.Florentino.com is owned by Florentino Colección, S.L. (hereinafter the "Company") with head office at Polígono Industrial Lalín 2000, Calle B 30-34, 36500 Lalín, Pontevedra, Spain with VAT Id. ESB36057933 and registered in the Mercantile Registry of Pontevedra Page 197, Book 668, inscription 1st, sheet 9486.


Customer Service

The customer service department will answer your telephone enquiries from Monday to Friday from 9:00 a.m. to 1:00 p.m. and from 3:00 p.m. to 6:00 p.m., except local public holiday or national and bank holidays, on the phone +34 986 787 050.

You can also make your queries by email, post or fax at the following addresses:


[email protected]

Postal address:

Florentino Colección, S.L.

Departamento de Atención al Consumidor

Polígono Industrial Lalín 2000

Calle B 30-34

36500 Lalín, Pontevedra



+34 986 787 050


+34 986 787 450


Processing of Personal Data

The personal data collected here are those which are strictly necessary to carry out the business relationship and they are subject to the Privacy Policy.


Use of the Service

By using this service you declare and agree to:

  1. Provide us with all the necessary data to be able to maintain the commercial relationship.

  2. Do not make any false or fraudulent order nor use any means of payment which are not owned by you or for whose use you have no authorization.

  3. Be of legal age and to have the legal capacity to enter into contracts.


Service Availability

The service is available for Spain, except for the Canary Islands, Ceuta and Melilla, as well as for the European countries with the shopping cart icon active on the country selection screen.


Sales Terms

You will find the applicable Sales Terms in the Shopping guide.


Computer Security

You agree to make use of the website to consult the products displayed here and to place orders according to the Conditions described. You agree not to make improper use of the website by the deliberate introduction of viruses, Trojans or any malicious code or malware damaging the software of the page, causing interruption or malfunction of the website or causing damage to other users of the service.

Failure to comply with this clause could mean you are committing one or more offences listed in the Spanish Penal Code.

Any link provided here, to other pages or contents of third parties is merely informative and the Company is not responsible for such content or the effect it may cause on the users of the service.



Written Cummunications

By placing orders on this website you grant the Company permission to send you written communications relating to the products purchased or other related products and services. The written communications will be sent mainly by email. We are aware of the problem of receiving e-mail spam, therefore we will keep communications to the minimum essential level for the proper functioning of our business relationship.



Complaints can be submitted via the following e-mail address: [email protected].
You can access the ONLINE DISPUTE RESOLUTION PLATFORM.RII IN CONSUMER MATTERS Regulation (EU) 524/2013 via the Internet at https://ec.europa.eu/consumers/odr/.


Intellectual Property

All the content included in this website as logos, names and trademarks, photos, designs, descriptive texts, etc. are intellectual property of the Company or of those who have licensed it for its use. You acknowledge this fact and agree not to use the content beyond the strictly personal use for your own registration. Any use outside the aforementioned, must be authorized in writing by the Company.


Right of Revision and Modification

The Company has the right to review and modify the Conditions at any time without requiring prior  notification to the users of the service. You will be subject to the Terms and Conditions in force at the time of the execution of each order, except that by legislative or governmental decision retroactive changes must be made to the Conditions, in which case the orders made by You prior to the possible changes will also be subject To the new Conditions.


Applicable Law and Jurisdiction

The use of this website, the commercial relationship between you and the Company as well as the sales contracts resulting from your orders, will be governed by Spanish law. Any question that has to be legally settled shall be subject to the jurisdiction of the Courts of Lalín, Pontevedra.

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Cookies and other similar tools are an essential part of how our Florentino.com online store works from now on "Platform."

Some cookies are used for ads personalisation based on your interests. If you don't want to accept all cookies or want to see how we use our cookies first, click "Customize Cookies."

For more information, see our Cookies Policy.

Mandatory cookies

These cookies are strictly necessary to allow access and use of our Platform. They provide us with the essential functions to ensure that our Platform's performance, security, and functionality are correct. These cookies cannot be disabled.

See the complete and updated list in our Cookies Policy

Personalization cookies

These cookies allow the Platform to offer better functionality and personalization. Third parties whose services we have added to our pages may set these cookies. If you do not allow these cookies, some of our services will not work correctly. Also, these cookies can be disabled.

See the complete and updated list in our Cookies Policy

Analytical cookies

These cookies help us determine and understand how our users interact with and use our Platform. These cookies can be disabled.

See the complete and updated list in our Cookies Policy

Behavioral advertising cookies

We use these cookies to show you more relevant ads, and they may perform functions such as preventing the same advertising from repeatedly appearing, ensuring that ads are displayed correctly, and in some cases, selecting ads based on your interests. These cookies can be disabled.

See the complete and updated list in our Cookies Policy